Carlos Mariscal

Senior Backend Engineer | Distributed Systems | AI

About Me

I design and build scalable, fault-tolerant distributed systems in cloud environments. I focus on solving complex backend problems, improving reliability, and driving engineering excellence.

Key Work

AI Support Assistant (Intuit)

Built a Slack-based AI assistant handling ~85% of support traffic across 220+ channels. Reduced support volume by ~27% using LLMs, RAG, and automation pipelines.

Sanctions Screening Platform

Led migration to a scalable system screening 130M+ users using Kafka, microservices, and AWS infrastructure.

AI Performance Review System (Zoox)

Designed and optimized an AI pipeline generating 26,000+ structured review artifacts. Reduced runtime significantly and cut AI costs by up to 80%.

Links

Resume | LinkedIn | GitHub